NBN Ready

When can we expect the NBN to become available to other areas of Woolgoolga, Corindi Beach, Arrawarra, Mullaway and Safety Beach?

According to NBNco earlier this year it was set for June, then July… then August and now we have been told October 2019 – which will more than likely change. So when can we actually expect it to be available? No one seems to really know when… or why – after multiple inquiries to NBNco over the last few months, most of the time I have been directed to the website to perform a search with the address in question. Other times I have been told to register my details with their communications channel so I can stay informed and notified with any and all changes that have or may occur. Since registering, I have received no new information.

I have also been told the reason for the delay is due to more infrastructure needing to be established to support the anticipated amount of residents/businesses supported by this network. Whether or not this be true, it is difficult to explore your options when migrating to this new network if you don’t know anything about it or when it will arrive.

Usually I would now start my in-depth rant about how disillusioned I am regarding the delay and lack of communication from NBNco, but instead I want to offer some information regarding what research should be conducted before applying for a connection with the NBN – now that you have more time…
The current integrity of your copper infrastructure – It is widely known throughout Woolgoolga and the Northern Beaches that ADSL is very poor. Often it is due to the degraded condition of the copper lines connecting your house to the pillar and/or exchange. If you are experiencing very poor speeds now (Below 2 Mbps), crackling on your phone line, intermittent dropouts (from both phone and or internet) – chances are your copper cabling needs to be replaced or repaired. If you fall into this category, I would suggest contacting your service provider and report a fault to start the troubleshooting steps (as frustrating and time consuming as that may be) as your network is only as strong as its weakest link. FTTN (Fibre to the Node) and FTTC (Fibre to the curb) are both NBN technologies that utilise an amount of existing copper infrastructure, therefore if there is a problem now – there will be problem after your transition to the NBN.

Choosing a provider – A lot of people stick with their current provider under the assumption that the transition to the NBN will be smooth, and they will receive the best deal because of it – and sometimes that is the case. However, I regularly hear how people have chosen their current provider to supply an NBN plan only to be disappointed with either the speeds they obtain or support they receive.
Speed issues would have to be the number one complaint when talking about the NBN where most providers will not offer more than a 50/20 Mbps plan (50 Mbps download/20 Mbps upload speed) because they cannot fulfil any higher speed requirements.

Support is another main complaint when dealing with NBN. The support is almost entirely call centre based, and with no real troubleshooting experience (as these are new technologies) problems are not be resolved in a timely manner and usually require a technician – which can take weeks.

There are providers that can supply you with top tier speeds and are based locally to help troubleshoot and solve your issues – however seldom are they the bigger telco’s, if you stick with a big Telco provider, you’re stuck on the phone.

Make sure you cancel your ADSL service – This really only applies if you change providers when ordering NBN. What I have witnessed on occasion is a customer will apply for NBN with a different provider and get connected, the gaining provider will connect the NBN service, however because it doesn’t need a service number to attach the data to (NBN only uses service numbers to confirm the address) NBN can work whilst the ADSL package is still technically connected as the service number has not been cancelled.

NOTE: Although NBN does utilise the existing copper service, on the losing providers end it may still show as the phone line/service number still being utilised and you will be billed accordingly.
How far do you need to cast your wi-fi range? – Another variable to consider is your wi-fi range and how far you need to project this signal. I have found that the wifi range with the standard issue NBN modems (especially FTTN connections) are weak in comparison to the ADSL modem range. This can be remedied by opting for a modem with a stronger wi-fi adapter or installing an access point/network extender or a peer to peer system to cast the range further.
NOTE: When considering a modem for FTTN ask your service provider for compatible brands and models as FTTN is a specialised technology and only specific modems can be configured to work on this platform.

Whether or not you believe NBN is a blessing or a curse, the fact is we getting it one way or another. If you consider the above suggestions when opting for a NBN connection, you’re internet service will be much closer to your expectations – I have a FTTN connection at my home and by following the above principles I obtain an average of 93 Mbps Download speed and 39 Mbps upload speed.

Thank you for reading, and for any further information feel free to contact us at Valaxus – 1300 431 678 or drop in to see us – 7 Bosworth Road, Woolgoolga.
Below for your consideration is an updated expected time of connection for the NBN in the following areas:

Woolgoolga (excluding industrial estate, river street) – October 2019*
Safety Beach – October 2019*
Corindi Beach – October 2019*
Arrawarra and Mullaway – October 2019*
Woolgoolga Industrial estate – NBN are committed to complete the rollout in this area in 2020
Woolgoolga (River Street) – FTTC ready to connect now