Issues with the Internet on the Coffs Coast

Poor internet service & the NBN on the Coffs Coast, Corindi, Arrawarra, Mullaway, Saftey Beach, Woolgoolga, Sandy Beach, Emerald Beach, Moonee Beach, yep we all know it and most likely not going to get any better any time soon.

Our exchanges on the Northern Beach's are maxed out with most often no ADSL2+ (20Mbps) ports available at the exchange or sometimes only ADSL (8Mbps) being available. (more info below on ADSL & ADSL2+ speeds)

This can be very frustrating for customers and for us as a Service Provider, being in a country area (ZONE3) we are at a disadvantage as the infrastructure that is in the cities is not here available for us and what infrastructure we do have is more expensive for us compared to customers in the cities (ZONE1). (more info below on ZONE's)

Telstra are reluctant to upgrade many smaller exchanges to offer more ADSL2+ ports for obvious reasons. The NBN roll out not to far off (most of our area in the next 6 - 18 months) this would make some of the upgrades redundant.

So for now we are stuck with what we have. In Woolgoolga we have had to wait for ADSL2+ ports, but in our system we can put in an order and if no ports are available then it will sit in a queue until a port is available and it will then be connected. the longest we have had to wait is 1 week.

There is an upgrade for more ADSL2+ for the Woolgoolga exchange in June 2017.

Emerald Beach exchange (covers southern side of Sandy beach down to western side of Moonee Beach) this is a hard place to get an ADSL2+ port but some ADSL ports are available. Once again we can put an order in and wait for the next available port. It is a very overloaded exchange, so reliability is an issue with connection speed and continuity of connection. However there are small patches at the northern end of Sandy Beach the can NOW get NBN Fixed Wireless.

Corindi exchange does not seem to be to many problems here usually can get ADSL2+ port, speed can be ordinary in some fringe areas.

Bring on the NBN! We all hope this will be our saving grace.

Fixed Wireless NBN is available in some parts of our area like Woolgoolga & Redrock. The service seems good, some of our customers using it and they are happy with the speed and reliability. email us at customercare@valaxus.com or give us a call on 1300 431 677 if you are interested in checking to see if it is available to your home or Business.

NBN The Roll Out

Corindi
  • Jul-Dec 2018
  • Fibre to the node (FTTN)
  • Fibre to the curb (FTTC)
Arrawarra
  • Jul-Dec 2018
  • Fibre to the node (FTTN)
Mullaway
  • Jul-Dec 2018
  • Fibre to the node (FTTN)
Safety Beach
  • Jul-Dec 2018
  • Fibre to the node (FTTN)
Woolgoolga
  • NOW Fixed Wireless is available in parts of Woolgoolga.
  • Jan-Jun 2018
  • Fibre to the node (FTTN)
Sandy Beach
  • NOW Fixed Wireless is available in parts of Sandy Beach.
  • Jan-Jun 2018
  • Fibre to the node (FTTN)
Emerald Beach
  • NOW Fixed Wireless is available in parts of Emerald Beach.
  • Jan-Jun 2018
  • Fibre to the node (FTTN)
Moonee Beach
  • NOW Fixed Wireless is available in parts of Moonee Beach.
  • Jan-Jun 2018
  • Fibre to the node (FTTN)
Fibre to the premises (FTTP)

An NBN Fibre to the premises connection (FTTP) is used in circumstances where an optic fibre line will be run from the nearest available fibre node, to your premises. FTTP also requires an NBN network device to be installed inside your home. This device requires power to operate and can only be installed by an approved NBN Installer or service provider.

Fibre to the node (FTTN)

An NBN Fibre to the node (FTTN) connection is utilised in circumstances where the existing copper network will be used to make the final part of the NBN network connection, from a nearby FTTN cabinet or micro-node to your premises.

The fibre node is likely to take the form of a street cabinet. Each street cabinet will allow the NBN network signal to travel over optic fibre from the exchange to the cabinet, and connect with the existing copper network to reach your premises.

Fibre to the curb (FTTC)

An NBN Fibre to the curb (FTTC) is very similar to fibre to the node (FTTN) but takes it one step further. This a new technology for 2018 it will see NBN deliver fibre all the way to the telecom pit outside a premises where the fibre then connects with a small Distribution Point Unit (DPU) that then uses the existing copper line to deliver fast broadband to the premises over a (usually) relatively short distance.connection.

Fibre to the Building (FTTB)

An NBN Fibre to the building (FTTB) connection is generally used when we are connecting an apartment block or similar types of buildings to the NBN network. In this scenario we run a fibre optic line to the building communications room - we then use the existing technology in the building to connect to each apartment.

The fibre node in the building communications room is likely to take the form of a secure cabinet. Each cabinet will allow the NBN network signal to travel over the optic fibre, to the existing network technology present in the building.

NBN Fixed Wireless

A fixed wireless connection is typically used in circumstances where the distance between premises can be many kilometres. In this circumstance data travels from a transmission tower located as much as 14kms from a premises to a rooftop antenna that has been fitted by an approved NBN Installer.

Fixed wireless connections also require an NBN network device to be installed at the point where the cable from the roof antenna enters your home. This device requires power to operate, and can only be installed by an approved NBN Installer or service provider.

 

ADSL Expected speeds

ADSL2+ service provides maximum download speeds of up to 20Mbps, and maximum upload speeds of up to 850 Kbps. If you are unable to get ADSL2+ you will be offered an ADSL service where available. An ADSL service provides maximum download speeds of up to 8Mbps, and maximum upload speeds of up to 384 Kbps.

Zones relating to telephone exchanges,

The cost for a Service Provider to provide sevices in Zone 3 (our zone) is greater that Zone 1

The Zones are as follows:

  • Zone 1 ESA's are in central business districts in larger Cities
  • Zone 2 ESAs are in metropolitan areas (more than 108.4 services in operation (SIOs) per square km)
  • Zone 3 ESAs are in regional and rural areas (more than 6.54 SIOs per sq km)
  • Zone 4 ESAs are in remote areas (less than 6.55 SIOs per sq km).

ESA is Exchange Service Area.

 

1 Comment

  1. Ben Donnelly on April 13, 2017 at 2:08 am

    Great article. Running a cloud based business out of Emerald Beach is very frustrating at times. Hopefully the overloaded system will be resolved in the planned timeframes.

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